The Wellbeing Navigator Service gives you access to a trained Community Navigator, whose role is to help you navigate through health, social care, and voluntary sector support services. 

The Service offers free and impartial information, advice and guidance, to help you get the assistance you need. We can carry out holistic assessments with individuals, their families, and carers, helping them to find the right opportunities locally. 

• Navigation refers to linking clients and family members with essential health and community services with the aim of improving wellbeing.
   
• Navigation coordinates care and services involving mental, behavioural and physical health care providers; this enables greater holistic and person-centred care.
   
• Navigation assists people to overcome barriers to care, and increases their engagement and active participation in their own care.
    
   

Our Community Navigators can help you if you live in Medway, are 18 years or over and are looking for information and guidance, emotional and practical support, or help to access a range of community, health and social care options.

The Wellbeing Navigation Service gives you access to a trained Community Navigator whose role is to help you identify how they can help you.

The Service offers free and impartial information, advice, and guidance to help you get the assistance you need.  We carry out holistic assessments with individuals, their families and carers, helping them to find the right opportunities locally

• Identifying and planning the support you need or want
• Information about support in your local community
• Managing your money and benefits
• Supporting you to live safely in your own home
• Emotional and practical support
• Maintaining and adapting your home to your needs
• Filling in forms
• Going through an assessment process.

Medway Wellbeing Navigation Service provide specialist support for the 18-45 years. We can support with the following:

• Housing
• Homelessness
• Education
• Employment
• Benefits

We have a Navigator based in Medway Maritime Hospital (MMH) offering information, advice, and practical support to help patients get home safely and get the support they need once safely home.  

We can also link people with appropriate local services and organisations who can provide ongoing help, such as:

• Befriending
• Home from hospital
• Home safety
• Financial support
• Housing
• Aids and adaptations
• Sensory services
• Domestic support
• Shopping
• Domiciliary care
• Social activities
• Form filling
• Transport
• Gardening
• Handyman services
• Lifeline

For further information, call the Central Hub 0300 0111965 or email KMCCG.Carenav-Medway@nhs.net 

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Referrals to this service can be made via GP Practices, Medway Community Health, Voluntary Sector, Social Care Professionals, or you can refer yourself or a family member via the form below.