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NHS Volunteer Responders


COVID-19 Local Help Contacts


Many people have friends, family, neighbours and other support networks to help, but there are organisations there too if you need their help during the Coronavirus pandemic.

There are many Local Authorities and charities who are coordinating support for people. If we provide a service in an area, we have provided the local details below.

Please contact them directly if you need any help. 

Details updated 01.04.2020




Kent Together

A 24 hour helpline has been set up to support vulnerable people in Kent who need urgent help, supplies or medication.

The helpline – called Kent Together – provides a single, convenient point of contact for anyone in the county who is in urgent need of help during the Coronavirus outbreak. It is a collaboration between KCC, central Government, District, Borough and local councils, the voluntary and community sector, the NHS, emergency services and other partners to ensure help is at hand for vulnerable people.

It is also the place to report your concerns about the welfare of someone else.

If you are vulnerable and have an urgent need that cannot be met through existing support networks, you can contact the Kent Together helpline at  or by calling on 03000 41 92 92 . It is a 24 hour service.


Ashford Borough Council


Canterbury City Council

Do you need extra help at the moment? This could be with food shopping or collecting regular prescriptions. Or it could be a friendly phone call to keep in touch with the outside world.

Register here:


Dartford Borough Council

If you are isolating due to the COVID-19 crisis we can help with shopping, posting letters, a friendly chat, picking up prescriptions.

Call Dartford Borough Council on 01322 343434 .

All volunteers will be easily identifiable and will have a community volunteer identity lanyard issued by DBC.

Working together as a community is one of the keys to success so we have created the Dartford Together Facebook page to bring together reliable information and support from DBC and their trusted community partners.

Please 'like' and 'follow' the page to be kept up to date with information moving forward.


Dover District Council

Have you been told by the NHS not to go outside for the next 12 weeks due to your medical condition?  Do you not have friends, family, or carers that can help you?  If not, call (01304) 821199, or email


Folkestone & Hythe District Council

Folkestone Community Support Hub - Do you need assistance/support?

Folkestone Community Support Hub can help with home meal deliveries, food orders & collections, collection/delivery of medical supplies, dog walking or just a chat. C

Folkestone (and surrounding areas) 7 days a week 9am – 4pm

01303 316186

Hythe (and surrounding areas) 7 days a week 9am - 4pm

01303 269602

Overarching details:

Folkestone & Hythe DC main number – 7 days a week 9am – 5pm

01303 761116

A New shopping service as of Monday 13th April 2020:


Gravesham Borough Council

Are working with the North West Kent Volunteer Centre and other Community Partners to assist those who are self-isolating and need help.



Maidstone Borough Council

Has created a Community Support Hub to provide a coordinated response to help provide and deliver essentials to people across the borough who are most in need.

If you are vulnerable to coronavirus you can ask for help with things like getting deliveries of essential supplies like food or medicines.

Those who need support can call Freephone 0300 303 1650 or can register for help


Sevenoaks District Council

If you’re a resident with a request for practical assistance such as shopping, posting letters, a friendly chat or picking up prescriptions visit or call Sevenoaks District Council 01732 227000 .

All volunteers will be easily identifiable and will have a community volunteer identity lanyards issued by SDC.


Sundridge & Ide Hill

Sundridge with Ide Hill Parish Council, The Church's of Sundridge, Ide Hill and Toys Hill, Fundridge, The Sundridge and Brasted Social Club and local residents have joined together during a time where some people are finding it hard to access the help they need. If you need help with arranging deliveries, picking up shopping/medication, a friendly phone call, posting mail, urgent supplies or help topping up electric/gas keys call 01959 467223 or text 07785 342096.


Swale Borough Council


Thanet District Council

There is a dedicated helpline for residents who are vulnerable and are self-isolating or social shielding in line with NHS Advice.

It has been set up to ensure that the most vulnerable people in our community, who are unable to go outside to buy supplies, are helped to get the things they need.

Those residents should call: 01843 577 330

The helpline will be open from 9am to 5pm, every day of the week, including weekends. There will be dedicated people available to take calls, handle requests and put callers in contact with the relevant organisations or council services that are in place to provide support and vulnerable people at this time, particularly those without friends or family to assist them.


Tonbridge & Malling Borough Council

Has a dedicated community support helpline for those in shielded medical isolation and those who are vulnerable from Covid-19. The Community Hub services they are offering are:

  • Dedicated Covid 19 Community Support number 01732 876152 - the helpline will be available Monday to Friday, 08:30 – 17:00 and currently Saturday and Sunday 10:00 – 16:00
  • Food and basic emergency supplies to those shielded medically vulnerable people and those in self-isolation who cannot access food via friend/family/local support networks
  • Befriending telephone service so that those isolating do not feel alone.


If you live in East Malling and are struggling to get the supplies that you need you can visit the Fairshare Foodbank Community Larder. Open from 10am to 2pm every day at the East Malling Community Centre in Chapman Way - take what you want and pay for what you can afford.


Tunbridge Wells Borough Council

If you feel that you would like support during this time, please get in contact.  


Age UK Tunbridge Wells are providing a 7 day per week hot lunch time meal together with a supper pack to any older people who will benefit from the service.

As well as this, we are offering shopping trips to local stores and supermarkets to help older people who need to remain at home during the Covid 19 Crisis.

For more details on either service or if you are/ know someone who is struggling in any other way please get in touch on: 01892 522591


Rusthall Village Association

If you need help because you are self isolating or shielding please email with your contact details. You will be put in touch with the most local volunteer. 


Bidborough Call & Care

Doorstep and Phone Community Support coordinated by St Lawrence Church in conjunction with Bidborough Parish Council, Bidborough Event Planners, Bidborough School & Bidborough Stores.

If you need help, eg delivering shopping, picking up medicines or other supplies, posting mail etc, or just a friendly phone call, please ring and they will be happy to arrange help.

Clare Masters - St Lawrence Church, 01892 511023  

Quentin Stevens - Bidborough Parish Council, 01892 514129    


Other Organisations

Kent Association for the Blind

T: 01622 691357

An update on KAB’s current provision, so you can please signpost any Sight Impaired people who may need our support.

In light of the most recent Government requirements, all KAB Centres and Offices are currently closed. However:

  • KAB staff are set up to work securely from home so can be contacted via normal email addresses.
  • KAB phone lines are diverted so we can continue to answer enquiries from Clients and professionals as usual.
  • We are making phone calls to our current Clients to monitor their wellbeing, provide support and identify needs and risks.
  • We are providing information over the phone about a range of topics including eye conditions and technology.
  • We are continuing face to face support in essential circumstances and with necessary precautions.
  • We are providing additional support where Clients need help to access food and medicines.
  • We are providing updates via our website and social media.




Whether you need someone to get shopping or other essentials, or to give you information, guidance and advice, please call them on 020 3045 5398 .

The helpline will be open from 8am to 6pm.



Havering Council is running a free-to-call helpline for residents with urgent needs because of coronavirus.

The helpline - 0800 368 5201 - is for emergencies only and will be answered by staff redeployed from other Council services. You can call between 8.30am and 6pm on weekdays and between 11am and 4pm at the weekend.

You can also email:


Havering Heroes are rallying together to support the most vulnerable residents through the Coronavirus crisis .

volunteers were operational, helping to deliver food, medication and calling people to check that they are okay.

“Our priority has been ensuring that residents in desperate need have received food and medication and I’m thrilled to say that everyone referred to us has been supported”.

If you think you might need support or you would like to volunteer to help, please contact the Havering Volunteer Centre on 01708 922214



If you know of a vulnerable Southwark resident who can’t leave the house due to coronavirus (COVID-19), and who may not have friends, family or neighbours who can help with the delivery of essential supplies, please tell us straight away so we can help them.

There are three ways to tell us:

  1. Complete an online referral form 
  2. Email 
  3. Phone 0207 525 5000 and choose option 3

If you're unable to afford food, or are self-isolating due to COVID-19 (Coronavirus) and unable to access food, use the links below for support:


East Sussex


What is a community hub?

Community hubs are the contact point that residents of East Sussex can turn to if they:

  • feel they need extra help in coping with the effects of coronavirus
  • know someone else who needs help.

Many people will already have the support they need from family, friends, carers or neighbours and will not need their community hub. But it’s vital that no one is left on their own if they feel isolated, unwell or anxious. No one in East Sussex will be left on their own. This is the need community hubs will meet.

Who can use a community hub?

Anyone who feels they need extra support and has no other way to get it can use a hub.

The Sussex Resilience Forum (emergency services, health, local government and other partners) are already co-ordinating supplies for extremely vulnerable people who have been told to stay home for 12 weeks. But if there is something else they need, they can get in touch with a hub.

Who may need support from a hub

Contact your local community hub

There are five hubs – one in each part of the county. They are usually open during working hours, 9am to 5pm, although this will vary slightly from hub to hub. Each one can be reached online or by phone.


Website: Lewes and Eastbourne Councils
Phone: 01323 679722


Website: Hastings Borough Council
Phone: 01424 451019 open 9am – 5pm Monday – Thursday, 9am – 4.30 pm Friday.


Website: Lewes and Eastbourne Councils
Phone: 01273 099956


Website: Rother District Council
Phone: 01424 787000 (option 4)


Website: Wealden District Council
Phone: 01323 443322

How the hubs work

The community hubs are a partnership between the voluntary sector, health service, county council and district and borough councils in East Sussex.

They will listen to people’s needs and put them in touch with the group or person best placed to help locally. That might be:

  • local voluntary group to pick up food or medicine for people
  • volunteers to talk to people who feel isolated
  • access to food banks
  • health provider to consider treatment
  • advisers on finance, benefits or other welfare measures.

Mental Health Support


Shout is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Shout is powered by a team of volunteers, who are at the heart of the service. They take people from crisis to calm every single day.


This service is for all age groups. 

Support is now available simply by texting the word “Kent ” or the word “Medway ” to 85258 .


  • 24/7 text service
  • Support to take you from a hot moment to feeling calmer
  • A safe space where you’re listened to by a trained Crisis Volunteer
  • Our service is based on a tried and tested model of crisis support
  • Shout Clinical Supervisors work alongside our Volunteers and monitor conversations 24/7
  • An anonymous, free conversation that won’t show on your phone bill
  • Professional support creating a simple plan of action to manage your crisis


It is free for the majority of phone networks – for full details see here

The service is provided by the national charity Shout .

You can read more about how the service is provided here