Fuel poverty support

Help and support to make you feel more in control of your energy bills, reduce your energy use, make savings and manage your household budget.

Get in touch

We support

  • Vulnerable adults and families

Service locations

  • Across all Imago services

Get in touch

navigation@imago.community

0300 011 1965

Photo of a mother holder her child adjusting her boiler controls

As energy costs rise, more and more people are finding it difficult to manage their household energy costs.

If you are registered with one of our services, our team can provide information and advice to help work out where you could reduce your energy use and make savings.


What support will I receive?

If you are a vulnerable adult and finding it difficult to meet your energy costs our team can provide important information, advice and support, including:

  • initial telephone conversations
  • home visits to understand your personal situation
  • demonstration of equipment and ideas to help with energy efficiency and reducing your bills
  • help with applying for grants, benefits and other support
  • assistance to join the priority services register so your supplier gives you advance warning of power cuts. You can also nominate someone else to deal with your energy company, have regular meter readings and receive bills in a way that is best for you.

Photo of older man chatting on the phone

4,000+

clients received energy efficiency advice

950

people received practical support with grant applications

167

fuel vouchers were obtained for clients


Thank you so much for your help today, I was so stressed, we have received a food delivery from the charity you referred us to and food and fuel vouchers, thank you so much.

David, adult carer

 

Our funding partners

Imago is working in partnership with UK Power Networks, supporting people in fuel poverty.

UK Power Networks Logo

How to access support

If you are living in one of our areas of support and have concerns about fuel poverty please get in touch with our central Hub 0300 011 1965. Our phone lines are open from Monday–Friday, 9am-5pm. You can also email us navigation@imago.community.

Get in touch

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